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FP Innovators: Dustin Walper

http://www.youtube.com/v/2rmVoQOYsok?version=3&f=videos&app=youtube_gdata

Visit www.financialpost.com FP Innovators: Leaders from Canada’s most innovative companies talk about their biggest successes — and challenges — in a new Financial Post series.

Jonathan Chevreau: This is why investment fees matter

http://www.youtube.com/v/LYY7ejhec6k?version=3&f=videos&app=youtube_gdata

For all of our Savings Squad videos and full RRSP coverage, go to www.financialpost.com

35th Annual Financial Outlook 2012

http://www.youtube.com/v/YJYPIx4_ie8?version=3&f=videos&app=youtube_gdata

Read more at business.financialpost.com Participants at the 35th Annual Financial Outlook 2012 answer questions from the audience.

FP Innovators: Ryan Holmes

http://www.youtube.com/v/oXewqLZoIM4?version=3&f=videos&app=youtube_gdata

Visit www.financialpost.com FP Innovators: Leaders from Canada’s most innovative companies talk about their biggest successes — and challenges — in a new Financial Post series.

FP Innovators: Michael Loh, Demetrio Navarro

http://www.youtube.com/v/5puHxK2H3eQ?version=3&f=videos&app=youtube_gdata

Visit www.financialpost.com FP Innovators: Leaders from Canada’s most innovative companies talk about their biggest successes — and challenges — in a new Financial Post series.

FP Innovators: Chad Wasilenkoff

http://www.youtube.com/v/vf_PPWWOaqM?version=3&f=videos&app=youtube_gdata

Visit www.financialpost.com FP Innovators: Leaders from Canada’s most innovative companies talk about their biggest successes — and challenges — in a new Financial Post series.

How do you handle rude, aggressive customers? Tamara Vrooman

http://www.youtube.com/v/KgGJ3xO0Bxo?version=3&f=videos&app=youtube_gdata

Visit business.financialpost.com Canadian innovators give business and life lessons to Financial Post readers … In 30 seconds or less.

FP Innovators: Dr Geordie Rose

http://www.youtube.com/v/SaQAORWOb0U?version=3&f=videos&app=youtube_gdata

Visit www.financialpost.com FP Innovators: Leaders from Canada’s most innovative companies talk about their biggest successes — and challenges — in a new Financial Post series.

Micah Solomon – Building Five-Star Customer Service Organizations – for bottom-line results

http://www.youtube.com/v/rzYRGy-0J8E?version=3&f=videos&app=youtube_gdata

Micah Solomon is a top speaker and adviser to business on customer service issues and on the customer experience. Deemed the “New Guru of Customer Service Excellence” by The Financial Post, Solomon is a renowned entrepreneur and business leader. Solomon is the co-author of the groundbreaking best seller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. At the podium, Solomon combines general principles with detailed, insider knowledge and strategies that will keep your competitors scrambling, your customers coming back day after day, and your bottom line showing better and better results

FP Innovators: Aldo Baiocchi

http://www.youtube.com/v/scZQC92936o?version=3&f=videos&app=youtube_gdata

Visit www.financialpost.com FP Innovators: Leaders from Canada’s most innovative companies talk about their biggest successes — and challenges — in a new Financial Post series.