Micah Solomon – Building Five-Star Customer Service Organizations – for bottom-line results
Micah Solomon is a top speaker and adviser to business on customer service issues and on the customer experience. Deemed the “New Guru of Customer Service Excellence” by The Financial Post, Solomon is a renowned entrepreneur and business leader. Solomon is the co-author of the groundbreaking best seller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. At the podium, Solomon combines general principles with detailed, insider knowledge and strategies that will keep your competitors scrambling, your customers coming back day after day, and your bottom line showing better and better results